Sennheiser Warranty Conditions

Sennheiser Warranty Conditions

Warranty for consumers

Warranty for consumers (except for Europe, the Middle-East, USA, Australia, New Zealand, Brazil, Japan)

The original Sennheiser branded consumer hearing product you have purchased, manufactured by Sonova Consumer Hearing GmbH, is covered by a limited warranty for the original end-user consumer. Depending on the product, the warranty period is either 12 months or 24 months, with proof of purchase.

This warranty gives you specific legal rights. In addition, you may have other rights under applicable consumer protection laws, which are not limited or excluded by this warranty. We will also honor the terms and conditions that were available on the purchase date.

This warranty applies only to products purchased from the current product range.

These warranty periods begin on the date of purchase of brand-new, unused products by the first end user and only applies to the original purchaser. Please retain your sales receipt (or your warranty certificate) as proof of purchase. Unless you submit a copy of your proof of purchase, which will be verified by your local Sonova Consumer Hearing GmbH service partner, you will be obliged to pay for any repairs that are carried out. Proof of purchase must state the date of purchase, point of purchase and name of the product.

The following cases are not covered by the above warranties:

• minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
• any accessories supplied with the product
• rechargeable or disposable batteries (these products have a shorter service life, the length of which also depends on the frequency of use)
• faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage)
• faults due to wear and tear
• any modification of products effected by the end user or a third party
• faults due to force majeure
• faults of which the purchaser was already aware at the time of purchase

All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. Further, these warranties are voided by removal or alteration of identification labels, serial numbers or safety labels on the product or its parts.

This warranty is governed by the law of the country in which the product was purchased by the consumer. If you wish to file a claim under these warranties, please contact your local Sonova Consumer Hearing GmbH service partner.